In The Pathology of Communicative Capitalism, David W. Hill alerts us to the power of empathy, a skill under siege in the digital age:
Empathy is a craft of understanding and responding to other people. It requires attentive communication, listening to others, and responding to the other person such that communication progresses whilst keeping the differences between interlocutors intact, so constituting a meaningful encounter since the other person is met on his or her own terms. Is there any time left for this kind of empathetic communication? Is there any space available? (50)
I asked similar questions in my book, The Intimacy of Communication, earlier this year, wondering aloud if there’s “space for intimacy in a hyper-connected world.” It’s nice to see I’m not the only writer concerned about smartphone addiction in what’s known today as the attention economy.
Empathy is not extinct, of course, but it’s definitely not trending on Twitter. It’s hard to connect with humans across the table from us when our heads are buried in our smartphones. I can’t recognize your uniqueness or meet you on your own terms on a first date, for instance, when I’m lost in thoughtlessness on Facebook.
At the risk of sounding like a cranky old man, I admit I’m worried about kids these days, the cohort known as Generation Z. Gen Z follows Gen Y, also called millennials, which follows Gen X. Anyone born after 2001, the theory goes, is part of Generation Z. Given we’ve reached the end of the alphabet, I hope we haven’t reached the end of the evolutionary line.
The more I see kids attached to electronic devices, the more I sense we’ve been invaded by Generation Zombie. Rather than pick their parents’ brains for knowledge or existential templates for approaching the world, Gen Z wants to eat them. They know everything, in screenshot form. They’re born digital consumers browsing through history, with no concern for the past. “No ideas,” to invoke the spirit of poet William Carlos Williams, “but in images of images of things.”
You can’t empathize with an avatar when you’re trying to kill it, even if the human behind it is your best friend in real life. Pretty soon the character of empathy will be harder to find than the rarest Pokémon.